Oussama
Basraoui

DraftKings Inc. · Boston, MA

• Support engineers and executive leadership in a fast-paced, SLA-driven environment; closed 2,800+ IT service tickets.
• Manage macOS and Windows endpoint lifecycle operations using Jamf, Apple Business Manager, and Microsoft Intune, including provisioning, policy configuration, compliance, and enrollment troubleshooting.
• Led Intel NUC rollout activities across the office, including imaging, asset tagging, peripheral setup, and post-deployment troubleshooting.
• Administer access provisioning, onboarding, offboarding, and MFA enforcement across Active Directory, Google Workspace, Slack, Jira, Confluence, GCP, AWS WorkSpaces, and Bitbucket.
• Use PowerShell to streamline recurring operations, including AD user management, distribution-list updates, executive calendar administration, access reviews, and incident-response data collection.
• Partner with Security, SRE, Engineering, and cross-functional teams to resolve escalations and deploy tailored device configurations.

DraftKings Inc. · Boston, MA

• Delivered first-line technical support and troubleshooting for end users, maintaining a high standard of customer service.
• Installed and supported laptops, desktops, printers, scanners, and other workplace peripherals.
• Provided hands-on support for in-office conferences and virtual webinars, including Zoom Rooms and AV equipment.